Career Center

The patient financial liaison ensures reimbursement to patients or other responsible parties and assists patients in understanding their health care insurance coverage by determining eligibility, benefits, authorization and utilization requirements and patient liability/responsibility for the Plastic Surgery Department. The Financial Counselor is responsible for up-front collections and financial arrangements, explaining cost of cosmetic procedures and insuring patient understanding of cost of care, financial alternatives available, and payment thereof.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

• Knowledge of Plastic Surgery procedures, both elective and reconstructive as well as aesthetic procedures including but not limited to Botox, Juvaderm, Chemical Peels and other aesthetic care products.
• Skillful negotiation and facilitative skills in assisting patients achieve their goals.
• In-depth knowledge of managed care as it pertains to insured coverage for reconstructive procedures, knowledge of cash pricing for non-reconstructive procedures, knowledge of financing options including in-depth knowledge of external financing company.
• Candidate must have demonstrated ability to communicate effectively and tactfully with staff, patients/guarantors, insurance companies and physicians with attention to detail, and excellent written and verbal communication skills.
• Successful candidate will have the ability to follow directions as outlined in policies or given by supervisor, possess computer data entry with a typing speed of 60 wpm minimum and 10-key calculator proficiency.

• Bachelors Degree OR equivalent job experience in Health Care, Business Management or other related area.
• Minimum of 2 years progressively responsible financial counseling experience preferably in Plastic Surgery and Aesthetic Setting.
• One year experience in insurance verification and/or medical/hospital billing.
• Knowledge of medical terminology; AAHAM, CPAT or CAHAM Certification required.

About PIH Health

PIH Health is the Communities’ Health and Wellness Partner Our network of highly trained and compassionate physicians, nurses, clinicians, staff and volunteers work tirelessly and collaboratively every day to maintain and enhance the health and wellbeing of every member of our service areas. And when needed, we are here to coordinate care, manage chronic disease, and treat health conditions for the best possible outcomes. We’re a nonprofit, regional healthcare network with three hospitals, numerous outpatient medical offices, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. Our leadership is dedicated to putting patients first—a cornerstone of our mission, vision and values—as we deliver top-quality healthcare. We serve more than 3.7 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. Why PIH Health? Our culture is built around our core values, which are the guiding principles for everything we do. For over 60 years, PIH Health has maintained a sense of community and a family-like cultur...e where patients are the top priority, and employees and volunteers are proud to be affiliated with such an outstanding organization. PIH Health Hospital - Whittier Our Whittier campus delivers outstanding and compassionate care to patients, every day. Among other awards, PIH Health Hospital - Whittier has been named one of the nation’s 100 Top Hospitals® for the third consecutive year by Truven Health Analytics. PIH Health Hospital in Whittier, CA is located 30 minutes east of Los Angeles, close to the Los Angeles and Orange County border. There are many great communities in which to live that surround the hospital. This means easy access to work, great dining, shopping, entertainment and spectacular beaches. Whatever your passion, you’ll find the right place for it here. PIH Health Hospital - Downey is a nonprofit hospital with a rich, nearly 100-year history of meeting the healthcare needs of its community. The Downey campus is part of the PIH Health comprehensive health network consisting of two hospitals, 18 medical office locations and a host of specialty services. According to US News & World Report, the hospital scores highly in patient safety and orthopedics. With 955 employees, the hospital is the 5th largest employer in the city of Downey.

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