Career Center

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Epidemiology Research Staff

Job Summary:

Recruit participants for participation in investigations according to study protocol.. Conduct telephone interviews according to study protocol. Makes follow-up calls related to study activities. Completes all documentation of data associated with study activities.

In addition to survey interview administration, this position will be engaged with on-site recruitment activities for the Southern Environmental Health Study at various locations throughout the Middle Tennessee area with a primary focus on recruiting and enrolling potential research participants at health centers. Other locations may include community health fairs, neighborhood association meetings, and civic organizational meetings. It is anticipated that on-site recruitment activities will occur 3-4 days per week and will include some evening and weekend work hours.

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KEY RESPONSIBILITIES
* Recruit participants for enrollment in investigation
* Organizes recruitment call priorities according to up-to date reporting tools
* Demonstrates correct use of recruitment and refusal avoidance/conversion techniques
* Demonstrates appropriate call etiquette and customer service skills
* Demonstrates thorough knowledge of study activities, consent features and participant rights as outlined in the informed consent document
* Performs an appropriate volume of calls according to recruitment load
* Schedules participants for telephone survey
* Conduct telephone interviews according to study protocol
* Performs appropriate volume of calls according to interview load
* Completes appropriate documentation of interview activities
* Calls participants for scheduled interview at the time that is scheduled
* Communicates irregularities/difficult interviews/situations/breaches of protocol to Survey Interviewer II/III
* Maintains and supports communication with study staff
* Attends and participates in Survey Staff Meeting and In-services
* Utilizes email as primary source of communication with study personnel
* Accesses and monitors email account for information regarding study activities
* Directs questions and concerns to direct supervisor
* Makes follow-up calls related to study activities
* Performs appropriate volume of calls according to load associated with call backs needed
* Communicates irregularities/difficult interviews/situations/breaches of protocol to Survey Interviewer III
* Completes all documentation of data associated with study activities
* Rename and upload all recorded contacts with participants
* Update information in database after each contact made
* Documents all activity and participant contact information as required
* Print appropriate hard copies and file in participant files
* Supervise Survey Interviewers for Quality Assurance and adherence to study protocol during call shifts
* Respond to inquiries from Survey Interviewers during call shifts
* Monitor call activity
* Provide verbal instructional feedback to Survey Interviewers during call shifts
* Secure study files, cabinets and work spaces at close of shift
* Assists in training of Survey Interviewer I
* Demonstrates interview and recruitment protocols during Interview Training
* Serves as respondent in practice interviews for trainees

TECHNICAL CAPABILITIES

Our Academic Enterprise is one of the nation's longest serving and most prestigious academic medical centers. Through its historic bond with Vanderbilt University and integral role in the School of Medicine, Vanderbilt Health cultivates distinguished research and educational programs to advance a clinical enterprise that provides compassionate and personalized care and support for millions of patients and family members each year.

World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.

Aligning with Vanderbilt Health's Strategic Directions, the Office of Research provides shared research resources, administrative expertise and professional guidance to enable the trans-disciplinary environment and highly collaborative culture that advances discovery and training for all the research faculty, trainees, students and staff.

Core Accountabilities:

* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities :

Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications:

Responsibilities:

Certifications :

Work Experience :

Relevant Work Experience

Experience Level :

4 years

Education :

High School Diploma or GED

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled