Career Center

JOB SUMMARY:

The Principal Hardware/Software Application Analyst adheres to best practices while providing leadership in supporting multiple healthcare applications including day-to-day operational issues, break/fix, configuration, connectivity & system integrations, maintenance, software upgrades, project management, and on-call rotations.

KEY RESPONSIBILITIES:

• Monitors applications and takes corrective action.
• Recommends software/hardware architecture improvements that conform to VUMC environment
• Design, installation & administration of Microsoft servers, databases (SQL / Oracle) and networking solutions.
• Trouble shoots devices and determines root cause analysis.
• Supports healthcare applications with Project Plans, Technical Plans, Communication Plans with customers and vendors, Testing Plans, Implementation Plans, Go-live, and Post Implementation Review activities.
• Leading by influences resources to achieve the requirements for product life-cycle activities.
• Research recommendations that meet customer inquiries/needs.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.
• Other duties as needed

TECHNICAL CAPABILITIES:

PRODUCT KNOWLEDGE (ADVANCED): Demonstrates high levels of product knowledge. Is often relied upon by others for knowledge of the product and plays a lead role in projects related to the product. Has some experience in developing/supporting applications specific to the product.

BUSINESS KNOWLEDGE (ADVANCED): Demonstrates the ability to apply diverse areas of business knowledge to successfully meet broad work objectives. Knowledgeable, in detail, of the major functions of the primary business units of the company. Able to converse intelligently with users, customers, and management on the impact of technology and competition on the business itself. Capable of discerning the impact of subtle changes in competition and technology. Demonstrates excellent business acumen.

PROBLEM MANAGEMENT (ADVANCED): Demonstrates the uppermost levels of expertise in Incident Tracking and Problem Reporting in challenging and complex situations. Clearly articulates incidents and problems in a way that improves chances of quick resolution. Provides solutions that improve the design and architecture of the system. Makes recommendations that are creative and imaginative while setting a standard for others. Often takes a lead role in highly pressurized situations when there is a need to achieve results.

TECHNICAL ANALYSIS - (ADVANCED): Possesses detailed knowledge of assigned products' functionality and interactions with other institutional systems. Works with vendors to recommend new functionality. Takes a lead role in addressing highly complex technical issues. Successfully designs, develops, builds, configures, installs, runs reports, and performs maintenance support without guidance from others. Optimizes and standardizes design and build. Successfully handles multi-faceted and highly complex technical support issues. Generates and assigns tasks to others. Shares knowledge and trains others.

CONFIGURATION MANAGEMENT AND PLANNING - (ADVANCED): Demonstrates the ability to apply diverse areas of business knowledge to successfully meet broad objectives independently. Able to communicate intelligently with users, customers, management, and business leaders on the impact of technology changes. Demonstrates ability to anticipate resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, and organize work for a diverse, multi-functional configuration plan. Competently handles multiple plans and projects simultaneously managing to commitments and deadlines while successfully navigating dependencies. Improves workflows and systems in the environment as plan results dictate.

TESTING - (ADVANCED): Demonstrates mastery of test planning, processes, and tools in highly complex test situations. Identifies potential flaws in test plans and takes action to remedy them. Shares knowledge raises the level of performance of others.

CORE ACCOUNTABILITIES:

• Organizational Impact: Delivers projects/assignments that have a direct impact on goals/objectives of the unit/department that the job is in.
• Problem Solving/ Complexity of work: Conducts extensive analysis of situations or data to resolve numerous, complex issues; may involve the input/work of others.
• Breadth of Knowledge: Has in-depth level of knowledge within a professional area and working knowledge of other areas.
• Team Interaction: May lead mid-sized projects; coaches and guides team members.

About the Department:

Health IT

HealthIT provides the best health information technology tools that support Vanderbilt University Medical Center's mission of:

• Delivering distinctively personalized care
• Improving the health care of individuals and communities regionally, nationally and internationally
• Providing transformative learning programs
• Supporting compelling discoveries

Our tools, which form the digital arteries of VUMC, are either developed in-house by our innovative product teams or selected from the most cutting-edge solutions available in today's ever-changing marketplace. Our 500 colleagues provide ongoing support over each product's entire lifespan, ensuring that the tools are meeting the evolving needs of the Medical Center's 24,000 colleagues.

Our solutions are driven by the incredible work and research of our colleagues throughout Vanderbilt and supported through a close partnership with VUMC Information Technology (VUMC IT). The strong collaboration among our teams means that VUMC can respond to clinical and operational issues with agility and innovation. Together, we ensure VUMC remains a leader in its pioneering use of healthcare information technology.

Underscoring our entire department are our core values of accountability, transparency and execution, delivered with a strong Partner Promise.

Position Shift: Days

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

• US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
• Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.
• Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
• The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
• American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
• Magnet Recognition Program: Received our third consecutive Magnet designations.
• National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
• Human Rights Campaign Healthcare Equality Index: 6^th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.