HEALTH CENTER ADMINISTRATOR- DUKE URGENT CARE - CROASDAILE
Duke University Health System
Location: Durham, North Carolina
Internal Number: 191508
Duke Primary Care Duke Primary Care is a broad network of community-based clinics that offer family medicine, internal medicine, pediatric, and urgent care services. With 400 providers in nearly 50 locations, Duke Primary Care is the largest primary care network in the greater Triangle. Our network saw more than 750,000 patient encounters in fiscal year 2021.
Our Duke Primary Care clinics provide personalized care for adults and children, from sick visits to preventive care, health screenings to immunizations, and annual exams to chronic disease management. Select primary care clinics also provide behavioral health, diabetes education, pharmacy, and other population health services. Duke Primary Care clinics are accredited and designated a Primary Care Medical Home by The Joint Commission.
Our Duke Urgent Care centers offer evaluation and treatment for minor illnesses and injuries 12 hours a day, seven days a week when a patients primary care provider is not available. Services also include certain physical exams and vaccinations. A pediatric specialist is available at select locations. Patients can walk in to one of our nine urgent care centers located throughout the greater Triangle or can schedule a virtual visit to receive care from the comfort of home.
Duke Urgent Care
1821 Hillandale Rd
Durham, NC 27705
General Description of the Job Class
Level I: Provide overall administrative direction and oversight for policies, procedures and programs of a single-specialty ambulatory clinic/practice at a single site with visit volumes less than 30,000 annually.
Level II: Provide overall administrative direction and oversight for policies, procedures and programs of a large, complex, multi-discipline ambulatory clinic/practice at: a single site with visit volumes of at least 30,000 annually OR two smaller, single-specialty sites.
Level III: Provide overall administrative direction and oversight for policies, procedures and programs of multiple ambulatory clinics/practices at: two or more multi-disciplinary sites OR three or more single-specialty sites.
Duties and Responsibilities of this Level
Level I Provide administrative direction and coordination in the formulation, interpretation and administration of current and long range policies, procedures and programs of a single-specialty ambulatory clinic/practice at a single site. Establish schedules, task assignments and allocation of manpower, space and equipment to ensure conformance with departmental commitments. Determine fiscal requirements, make projections and prepare the budget; monitor, verify and reconcile expenditure of budgeted funds; prepare financial statements reflecting status of programs and activities; ensure compliance with University policies and procedures. Maintain liaison with all levels of administration, physicians and outside organizations to coordinate clinic/practice business, accomplish directives and to facilitate the resolution of problems. Direct the compilation of and/or prepare operational and financial reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions. Develop operating policies and procedures for the Health Center; conduct meetings with subordinates to ensure compliance with established practices; implement new policies and keep employees abreast of current changes and standards. Represent the assigned Health Center in meetings, conferences and maintenance activities within ambulatory clinical operations. Assume accountability for achievement of balanced scorecard targets. Direct and coordinate various personnel functions including, but not limited to: hiring, performance appraisals, promotions, transfers and vacation schedules. Perform other related duties incidental to the work described herein.
Level II assumes the same types of duties, but with responsibility for a large, complex, multi-discipline ambulatory clinic/practice at a single site.
Level III assumes the same types of duties, but with responsibility for multiple ambulatory clinics/practices at two or more sites. Will also serve as a preceptor and/or mentor for other HCAs and managers.
Perform other related duties incidental to the work described herein.
3-5 years leadership experience
Required Qualifications at this Level
Work requires a general business background generally equivalent to a bachelor's degree in a business or healthcare-related field.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Work requires 1 year of related administrative or clinic/practice management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of clinic administrative functions.
Work requires 3 years related administrative or clinic management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of clinic administrative functions.
Work requires 5 years related administrative or clinic management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of clinic administrative functions.
Knowledge, Skills, and Abilities
DUKE ACCOUNTING SYSTEM
DUKE PERSONNEL POLICIES
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.