Takes responsibility for decisions, actions and results, and delivers on commitments
Cooperates and collaborates with team members and others
Complies with the Corporate Institutional Policies, Procedures, and Guidelines
Demonstrates compliance with all federal, state and local laws; rules and government
Demonstrates effective communication skills with all team members, patients/customers and families
Performs other duties as assigned
What will you need?
High school diploma or equivalent required
1+ years of PBX Switchboard/operator, call center, high call volume environment, clerical/administrative, hospitality and or customer service-focused experience
The PBX Communications Specialist is responsible for operating the Facility switchboard consoles and for circulating applicable communications via mass paging systems for the region – in a high call volume setting. Performs most hospital overhead paging, monitors and responds promptly to all codes and alerts, fire alarms, tests and drills, and emergency situations-using proper procedure, and promptly answers and forwards all phone calls, internally and externally, to the proper extensions or persons. Responsible for communication of critical emergency response teams, as required. Responsible for facilitating paging of chaplains and various on-call teams for various areas. Provides directory assistance services for staff, patients, families and physicians, as requested. Records daily events on various report logs. Facilitates and screens international call requests. Effectively demonstrates the mission, vision, and values of AdventHealth throughout each and every interaction.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.