The Clinical Navigator is responsible for coordinating outpatient care and follow-up, communicating patient care status to cardiology professionals, primary care providers and the patient primarily in the outpatient setting, assisting with coordination of care from admission to follow-up within an acute care setting. Develops and performs education and liaison activities to established ties with in the healthcare system and patient to facilitate a continuum of care. Assessment of resources available to patient to support and comply with treatment plan. Recommends and facilitates resource referrals. Clinical Navigator functions as a member of the health care team, working towards optimum patient outcomes. Position supports HVI Service Line.
DUTIES AND RESPONSIBILITIES:
Navigates care for Cardiac patients and their families
Must be able to work in a self-directed environment, with ability to work with and lead teams.
Helps coordinate physician visits, treatments, resources such as cardiac rehab, mended hearts, home health, medication management and other services as needed.
Serve as an essential link between patients and all other care providers.
Develop patient education and tools
Ability to implement professional and community based education programs
Responsible for outreach efforts to establish and maintain positive working relationships with key physicians, office staff, HVI staff.
Participates in patient rounding with providers
Participates in patient care conference as needed
Demonstrates the ability to deal with pressure to meet deadlines, to be accurate and to handle constantly changing situations
Demonstrates the ability to deal with a variety of people, deal with stressful situations and handle conflict.
Demonstrates knowledge of cardiac medications and administration, laboratory results, cardiac disease processes and treatments.
Maintains excellent working relationships with physicians, customers, and other health care organizations.
Assists in orientation of new staff.
Develops Plan of Care for surgical patients, chronic disease management patients to include education, follow-up appointments, medication management and provide communication with cardiology providers, PCP and patient.
Collaborates with Care Coordinator and H&V scheduling in assisting with multiple follow-up appointments to facilitate timely and efficient scheduling of out patient follow - up visits.
Participates in discharge planning meetings with CVU staff and Care Coordinators weekly.
Collaborate with patient's primary care provider.
Facilitate support of resources for medication assistant to enhance patient compliance
Assist with Coumadin clinic patients and track patient compliance
Accepts other duties as assigned.
Adheres to dress code.
Completes annual educational requirements.
Maintains regulatory requirements.
Wears identification while on duty.
Maintains confidentiality at all times.
Attends department staff meetings as required within the department.
Reports to work on time and as scheduled; completes work in designated time.
Represents the organization in a positive and professional manner.
Actively participates in performance improvement and continuous quality improvement (CQI) activities.
Coordinates efforts in meeting Joint Commission, federal, state and local regulations and standards
Communicates and complies with the Benefis Health System Mission, Vision and Values as well as the focus statement of the department.
Complies with Benefis Health System Organization Policies and Procedures.
Complies with Health and Safety Standards and Guidelines.
Licensed in the State of Montana as a Registered Nurse.
Requires excellent leadership, organizational, written and verbal communication skills.
A minimum of five years experience in a critical care setting (ICU, CVU).
As a not-for-profit community health system, Benefis is driven to provide the highest level of care. We serve nearly 230,000 residents across a 15-county region that is bigger than Connecticut, Massachusetts, New Hampshire and Vermont combined. Benefis is the largest non-governmental employer in the Great Falls area, with more than 3,000 employees. Benefis has 530 licensed beds (that includes 146 beds in long-term care, 71 in assisted living and 20 beds at Peace Hospice of Montana) and partners with over 250 area physicians.
Our hospital has been recognized for its exceptional work in quality care by providing a wide range of programs and services to help you live the best life possible. We’re here to help you “Live well.”
Benefis Health System came about when two Christian-based hospitals became one. Our founders believed in providing good care to all in need, and trusted that this would be accomplished. The Benefis name was derived using Latin root words: "Bene-" meaning good, and "fis-" for faith and trust. It’s these same root words that make up such terms as ‘be...neficial’ and ‘confidence'. Benefis has been a trusted provider of care for more than 125 years. And our name speaks to our commitment: good care one can put faith in.
Benefis is consistently ranked among America’s top hospitals by the nation’s leading healthcare ratings organizations for a range of services, including cancer care, joint replacement, stroke treatment, wound care and home health.
To learn more about our services, continue looking through our website at WWW.BENEFIS.ORG or call 406.455.5000.