Within the broader Digital Informatics and Technology Solutions (DigITs) organization, the Product Management & Business delivery team oversees product strategy, execution and adoption for large scale digital platforms that support MSK employees, clinicians, patients and ultimately the external market.
Beyond working with thetechnology,itself, we aim to understand the people who use it and the processes affected by its implementation. We empower our clinicians and patients with tools that support the best outcomes, and we support our researchers in their efforts to forge new territory in precision oncology. We evaluate our interventions to prove that the work we are doing is impactful, and we weigh costs and benefits to measure value and prioritize future initiatives.
We are undergoing a major digital transformation in support of our mission. The Senior Product Manager,Programs & Launch will have thorough knowledge of the product management lifecycle and proven experience building d igital solutions in a scaled agile environment. This individual will be responsible for providing direction, management and innovation for critical product management processes and driving greater effectiveness in the implementation of key initiatives across t he product management team and our portfolio of strategic initiatives. This role will work to improve and innovate around Product Management's ability to plan, execute and report on the success of key initiatives. An important goal is to drive greater consistency and improve collaboration across Product and cross-functional groups.
Health Consumer Platform - TheHealth Consumer Platformprovides health consumers with a unified,seamless digital technology experience across the care continuum. Our goal is to reach and engage health consumers virtually and expand MSK's reach beyond our physical locations. The Health Consumer Platform includes products such as telemedicine, patient remote monitoring, patient-reported outcomes, MyMSK , and MyMSK Knowledge & Guidance Center.
Clinical & Logistics Platform - TheClinical & Logistics Platformprovides a thoughtfully connected portfolio of advanced applications that fulfills our commitment to both cliniciansand the healthcare consumer. These role-centric and workflow-informed integrated applications enable clinical staff to provide the highest quality, most informed, and cost-effective personalized care with a focus on user experience. This platform also seeks to fulfill MSKs mission to prevent, diagnose, and treat cancer through the provision of easy and early access to MSKs oncology experts for any person, regardless of geography or relationship with MSK.
Service Platform - TheService Platformfunctions as a system of record for the management of health consumer relationships and service interactions. Through the use customer relationship management (CRM) and advanced telephony technologies, the Service Platform allows MSK to provide best in class service experiences, streamline service-related processes, and stay connected to our patients.
Drive consistency and optimization of the "how" of Product Management to benefitMSKs cross-segment stakeholders.
Plan Partner with the SVP/VP toimplementand refinea newPortfolio Management / Lean Portfolio Managementplanning framework. Develop and enhance processes, tools and collaboration withseniordepartmental&DigITsstakeholders to ensure effective funding prioritization, change management and transparency across the portfolio of digital initiatives.
Build Improve focus around product performance metrics and reporting. Identify best practices andimplement programs toensure theProductManagement organization is positioned to contribute effectively within ourSAFe/Agile framework.
Launch& Adoption- workacross Product Management,Training,EnterpriseChange Management&Departmentalteams to improve our approach and the effectiveness of product launch from the inception of product build throughrelease, including communications/materials for product releases and new productawarenesstools. Drive increased focus, transparency and consistency in reporting, analyzing and gaining insight from product metrics, feedback and enhancementrequestsin order to drive innovation andcontinuousimprovement.
Team Development - work withVP, Platform/Segmentleads and ProductManagers to identify skill/career development needs and coordinate relevant initiativesand processesacross the wider team.
Strategic Planning Establish a more formal, standardized approach to regular digital product/solution strategy reviews including an approach to thecollection, dissemination & analysis of market and competitive information.
10+ years of digital product management experience; creating strategic product roadmaps and working with cross-functional teams.
Knowledge of all aspects of the product development lifecycle with prior experience delivering in an Agile/Scaled Agile environment.
Results-orientedwithaptitude to deliver on multiple projectssimultaneously.
Strong influencing skills with ability to work effectively across teams and foster inclusivity, particularly in a matrixedorganization.
Strong analytical and data visualization skills
Be able to quickly diagnose problems and foresee potentialchallenges.
Advanced communication skills, both oral and written, across a wide range of audiences
Able to quickly build credibility andrelationships.
View of best practices across competitor landscape and other industries
Bachelor's degree or equivalent experience.
Previous Healthcare experience helpful, but not required.
Internal Number: 2021-48604
About Memorial Sloan Kettering Cancer Center
At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes. For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.