Top Reasons To Work At AdventHealth Shawnee Mission
Medical, Dental and Vision Benefits Available Day One
Received Magnet® recognition from the American Nurses Credentialing Center in January 2019
Providing faith-based, whole person care to Kansas City since 1962
Excellent health benefits, an onsite childcare center and fitness facility
Tuition reimbursement to support continuing education
Employee Referral Program
Largest health care provider in Johnson County with three campuses
Relief – As needed
You Will Be Responsible For:
Works with other team members to proactively identify issues and problems.
Demonstrates respect and understanding to all customers.
Demonstrates a variety of communication styles for varying caller groups including children, adolescents, young adults, senior adults and geriatric adults.
Maintaining confidentiality of patient and business information.
Provides timely response to patient requests.
Interprets patient request, selects appropriate message via Rauland system, and sends message to the appropriate caregiver or department.
Ability to multi-task and prioritize tasks effectively.
Demonstrates sound decision-making skills.
Follows department standard methodology and defined workflows.
Assists in the problem analysis for communication equipment, patient call stations, paging/pager.
What You Will Need:
High School Diploma or Equivalent
The Central Communication Specialist (Switchboard Operator) works in a fast-paced, stimulating role which requires excellent problem solving and multi-tasking skills. S/he answers internal patient call lights and follows through with the appropriate response/action to complete each encounter. This position will be proficient in the use of the Rauland Nurse Call system.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.