KEY FUNCTIONS AND EXPECTED PERFORMANCES
- Demonstrates high level of skill and experience managing product features and functionality to support customers. Has working knowledge of assigned product(s) relationship to other institutional products and systems within which the assigned product(s) work to facilitate business workflow.
- Fully aware of product roadmaps and lifecycle and its implications on the business.
- Demonstrates mastery of incident management, tracking, and problem reporting and resolution. Identifies, tracks, solves, and reports problems of a complex nature. Assures that the proper people receive problem reports as soon as detected.
- Possesses sufficient knowledge, training, and experience to be capable of successfully delivering incident tracking and problem reports and services without requiring support or instruction from others.
- Able to train and educate by setting the example, giving technical instruction, providing leadership, mentoring and generally raising the level of performance of others.
- Proactively identifies, analyzes, and develops solutions to complex clinical, operational, and technical issues. Participates in optimization efforts. May lead projects and delegate tasks. Successfully handles complex technical support issues.
- Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams.
- Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution.
- Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
EPIC SPECIFIC
- Oversee build and implementation of Security files within all Epic environments and maintain policies and procedures for access to all Epic environments
- Creating all new users in Epic including employees, contractors, students, and external providers
- Build and maintain all other EMP records including Templates and Background Users
- Coordinating with the Training and Application teams to make sure the required training has been completed and the user has passed their proficiency exam before access is changed or granted
- Working with Application Teams when they need to determine the implications of a desired change (whether it will affect more than the intended user group)
- Build and maintain Security Master Files
- Data Courier Security INIs from POC to other environments as requested by application groups if appropriately approved and coordinated
- Consult with Users & Security workgroup members to determine best and appropriate way to provided needed access to users throughout the enterprise.
- Gatekeeper to ensure that Epic system access is limited to only those people who are approved to have it
- Create documentation to share with other Users & Security Coordinator team members for ongoing support.
- Coordinating with the HelpDesk to make sure processes are being followed when logging Epic and other product support calls
- Coordinating with VSA (Vanderbilt Security Administrators) with a viable process for requesting Epic access to be setup or terminated
- Must attain certification if it hasn't been acquired already
CORE ACCOUNTABILITIES: - Organizational Impact: Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams.
- Problem Solving/ Complexity of work: Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution.
- Breadth of Knowledge: Has advanced knowledge within a professional area and basic knowledge across related areas.
- Team Interaction: Acts as a go-to resource for colleagues with less experience; may lead small project teams.
About the Department:
Health IT
HealthIT provides the best health information technology tools that support Vanderbilt University Medical Center's mission of:
- Delivering distinctively personalized care
- Improving the health care of individuals and communities regionally, nationally and internationally
- Providing transformative learning programs
- Supporting compelling discoveries
Our tools, which form the digital arteries of VUMC, are either developed in-house by our innovative product teams or selected from the most cutting-edge solutions available in today's ever-changing marketplace. Our 500 colleagues provide ongoing support over each product's entire lifespan, ensuring that the tools are meeting the evolving needs of the Medical Center's 24,000 colleagues.
Our solutions are driven by the incredible work and research of our colleagues throughout Vanderbilt and supported through a close partnership with VUMC Information Technology (VUMC IT) . The strong collaboration among our teams means that VUMC can respond to clinical and operational issues with agility and innovation. Together, we ensure VUMC remains a leader in its pioneering use of healthcare information technology.
Underscoring our entire department are our core values of accountability, transparency and execution , delivered with a strong Partner Promise .
Position Shift : Days
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
- US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
- Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.
- Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
- The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
- American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
- Magnet Recognition Program: Received our third consecutive Magnet designations.
- National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
- Human Rights Campaign Healthcare Equality Index: 6 th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.
