Top Reasons To Work At AdventHealth Shawnee Mission
Received MagnetÂ® recognition from the American Nurses Credentialing Center in January 2019
Providing faith-based, whole person care to Kansas City since 1962
Excellent health benefits, an onsite child care center and fitness facility
Tuition reimbursement to support continuing education
Employee Referral Program
Largest health care provider in Johnson County with three campuses
Relief â“ As needed
You Will Be Responsible For:
Works with other team members to proactively identify issues and problems.
Demonstrates respect and understanding to all customers.
Demonstrates a variety of communication styles for varying caller groups including children, adolescents, young adults, senior adults and geriatric adults.
Maintaining confidentiality of patient and business information.
Provides timely response to patient requests.
Interprets patient request, selects appropriate message via Rauland system, and sends message to the appropriate caregiver or department.
Ability to multi-task and prioritize tasks effectively.
Demonstrates sound decision-making skills.
Follows department standard methodology and defined workflows.
Assists in the problem analysis for communication equipment, patient call stations, paging/pager.
What You Will Need:
High School Diploma or Equivalent
The Central Communication Specialist (Switchboard Operator) works in a fast-paced, stimulating role which requires excellent problem solving and multi-tasking skills. S/he answers internal patient call lights and follows through with the appropriate response/action to complete each encounter. This position will be proficient in the use of the Rauland Nurse Call system.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.