As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
This position is responsible for providing direct administrative and patient care coordination support for surgeons/physicians in the Department of Orthopaedic Surgery. Demonstrate excellent customer service that promotes patient, staff, and customer satisfaction and reflects the Mission, Vision, and Values of Nemours. Skills needed to successfully perform this position are the ability to prioritize, make decisions, handle problems in a calm, responsive manner, and learn quickly and independently. Must work collaboratively, be detail oriented, and use excellent verbal, written, and interpersonal communication skills.
Essential Functions –
1) Coordinate scheduling of patient care activities – surgical procedures, hospital admissions, and other ancillary healthcare services, including coordinating surgical date with physician and patient family, coordinating pre-operative appointments, and direct communication with OR.
2) Answer physician telephone line and Ortho line patient phone calls. Handle matters independently and/or triage to appropriate parties (APN/Physician Assistant).
3) Create letters of medical necessity for medical equipment and supplies, as well as letters/correspondence pertaining to surgery, school, therapy, home care, etc.
4) Manage physician calendar, requiring knowledge of organizational priorities and schedules. Schedule appointments for administrative meetings and family conferences.
5) Coordinate physician clinics, including monitoring clinic schedules, tracking appropriate patients scheduled, checking for overbooks and potential obstacles to clinic flow.
6) Maintain physician time away – submit time away and clinic cancellation requests.
7) Coordinate tutorials and meetings.
8) Coordinate physician travel and prepare travel reimbursement forms.
9) Process and maintain physician licensure, professional memberships, and medical society dues.
10) Update and maintain physician Curriculum Vitae and Continuing Medical Education credits.
11) Obtain insurance company authorizations for MRI, CT scans, ultrasound, etc.
12) Provide back-up for scheduling line – schedule, modify, and cancel patient appointments.
13) Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee’s supervisor.
High School Diploma
1 year of specialized training beyond high school
More than 6 months and up to 1 year
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.